The 2023 Subaru Love Promise Customer and Community Commitment Award
We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.
We're honored to receive the 2023 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.
What is the Subaru Love Promise?
Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.
How is Hyman Bros. Subaru dedicated locally to the Love Promise?
Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well. Hyman Bros. Auto has been committed to serving the local community since 1946.
Richmond Animal League
James River High School, Greenfield Elementary School
Children's Hospital Foundation
Down Syndrome Association of Richmond, The Leukemia & Lymphoma Society (LLS)
Love Promise Stories from Hyman Bros. Subaru
Subaru and Hyman Bros. Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here
Thank You From Richmond Animal League - Larry E - Larry E
Thank you for your contribution to Richmond Animal League of $3,100.00 received on 2/2/2023. Last week RAL took in 48 dogs and cats and 25 were adopted into new, loving homes. We had an urgent last minute intake late Thursday night when one of our rural animal control partners reached out for help. They had a large seizure and their shelter was already full, so they had nowhere to put all the new animals. Our team sprang into action; putting dogs into foster homes with staff and shuffling around the ones still in our shelter to make as much room as possible. Despite the late hour, we jumped in the van and went to pick up as many pets as we possibly could. We brought 9 dogs, 4 puppies, 10 cats, 3 kittens, and 1 mom cat with a single kitten back to RAL. RAL is able to mobilize to support our animal control partners with emergencies like these because of the support of donors like you. You give us the ability to jump into action when needed to save lives. Since 1979, Richmond Animal League has been committed to serving pets in need in the community. Your life-saving contribution provides the ability for RAL to rescue and care for the most vulnerable pets in our community, provide low-cost spay/neuter opportunities, and directly reduce the euthanasia rates throughout Central Virginia. With your support, every pet has a second chance and new beginnings.
Thank You For Your Contribution - Larry E
In February, RAL took in 48 dogs and cats and 25 were adopted into new, loving homes. We had an urgent last minute intake late Thursday night when one of our rural animal control partners reached out for help. They had a large seizure and their shelter was already full, so they had nowhere to put all the new animals. Our team sprang into action; putting dogs into foster homes with staff and shuffling around the ones still in our shelter to make as much space as possible. Despite the late hour, we jumped in the van and went to pick up as many pets as we possibly could. We brought 9 dogs, 4 puppies, 10 cats, 3 kittens, and 1 mom cat with a single kitten back to RAL. Richmond Animal League is able to mobilize to support our animal control partners with emergencies like these because of the support of donors like you. We wanted to thank you for your contribution to RAL of $3,100. You give us the ability to jump into action when needed to save lives.
Thank You From Richmond Animal League - Rainey N
Thank you for supporting Richmond Animal League through the 2022 Share the Love event. RAL received a contribution of $15,917, which will help provide help, hope, and homes for many dogs and cats. This week, RAL transferred in 23 cats and dogs and adopted out 16! Among those was a 10 year old cat named Gus Gus who now has a loving home. We are so grateful for your support - it makes all of this life-saving work possible. Since 1979, Richmond Animal League has been committed to serving pets in need in the community. Your life-saving contribution provides the ability for RAL to rescue and care for the most vulnerable pets in our community, provide low-cost spay/neuter opportunities, and directly reduce the euthanasia rates throughout Central Virginia. With your support, every pet has a second chance and new beginnings.
Very Grateful For Your Service Department's Help - KEITH J
My wife and I were on our way to N.J. when I got a notice that my left rear tire was low. I immediately got off the interstate and began to look for a tire repair service. Goodyear was the closest but they were booked for the day as well as Firestone. Called Sam’s Club but couldn’t be seen for four hours. Decided to go to Sam’s early to make sure they had a replacement in stock. They did not (could order but wouldn’t arrive for 3 to 4 days). Googled Subaru and found your location (less than a mile from Sam’s). Upon arrival explained our problem to Seandra Silva and she began to find solutions. She confirmed my belief that the tire was unrepairable and said I would need a “shaved replacement tire (current tires had 12,000 miles) and that she could order one but it would take a day or two to get. I asked about putting on the spare and continuing to our next destination and was told that could be done but would have to go at slower speed. I agreed and began waiting. About 15 minutes later Seandra notified me that she thought she might have found a replacement and several minutes later she confirmed that one was available (exact match). Thirty minutes later we were back on the road. Wow! I really appreciate the extra effort she made to help us. She even called me several days later to make sure we made it safely with no additional problems. My wife and I are grateful to her and to Subaru for the help we received. Keith J.
Thanks and Appreciation - Arthur G
My wife and I want to express our sincere thanks and to commend service advisor, Mr. Jesse Hudson, for an accurate diagnosis of the problem and to service tech, Mr. Ryan Sobrito for excellent work done on our 2017 Subaru Forester which completely resolved the issues we were concerned about. We are happy to inform you that the issues that concerned us have been completely resolved. I am currently in the market for a 2nd vehicle and I can assure you that I will be back at Hyman Bros. Subaru. You people have earned our trust and business.
Outstanding Service - Bill D
I recently spoke with you by phone, but also wanted to send you an email thanking you and Hyman Bros Subaru for such outstanding service. I stopped by your dealership and talked with Jesse Hudson. The first thing that impressed me was that even though your service writers were busy, they immediately acknowledged that I was there and let me know that someone would be with me shortly. I talked with Jesse Hudson about a small crack in the dashboard of my 2020 Outback. I let Jesse know that I had been having difficulty even getting a call back to get this fixed by another dealership. He was very apologetic and said he was sorry that I was having difficulty getting a response. Jesse then set up an appointment to have it looked at. This was not a normal repair because it was necessary to take the car to another auto specialist in town that did this type of work. It was fixed perfectly and was covered by Hyman Bros Subaru. When I picked up my car late in the afternoon, I showed Jesse a piece of rubber trim that I also needed replaced. The part was in stock, but at a warehouse nearby. I asked about settings up an appointment to bring the car back to get the trim replaced. It was about 4:00 PM and Jesse then asked if I was in a hurry. I said no, and he asked for my car key. I found out afterwards that Jesse took my car to the dealership warehouse, got the part and installed it himself. My only regret with my 2020 Outback is that I didn’t buy my car at Hyman Bros Subaru initially. I will be a customer with this dealership from this time on and it will be my first stop when looking for a new car in the future. I will also recommend Hyman Bros Subaru to my friends and family members. Jesse Hudson is an outstanding individual and should be commented for the great care he takes with Hyman Bros customers. He makes me feel like family. Thanks Again, Bill Draper
Great Start To My Day - Teresa A
I had pre-started my 2022 Forester yesterday morning while I walked my dog and came back to this! I immediately thought of your campaign..."Love...it's what makes a Subaru a Subaru." Great start to my day!
Autism Society Central Virginia 5K - Linda O
Thank you so much, Hyman Bros. Subaru, for your sponsorship for the Autism Society Central VA's 5K race. More than 1,200 people participated and over $163,000 was raised to support our autism community. Each week we hear from families telling us how much they appreciate the free activities and support programs for their family member with autism. Your generous sponsorship makes that possible.
Adventure Is For Everyone! - Shep R
Hyman Bros Subaru supports the community, and we are fortunate enough to be part of that support system. Beyond Boundaries provides outdoor adventures to individuals with disabilities, at risk youth, substance recovery programs, and veterans. As you can imagine, our events are not cheap, which is one of the reasons a lot of our participants don't partake in them in the first place. We do a lot of fundraising to offset the cost of our events so that EVERYONE can have these opportunities. Hyman Bro knows the importance of these opportunities as well as the positive impact of brining the community together and seeing someone for their ability rather than disability. They believe is so much that for the 3rd year in a row, they were one of our top sponsors for our largest fundraiser called the RVA RIMBY Festival. RIMBY stands for Right In My Back Yard, and that's where Hyman Bros is, in our backyard. They support the community and we couldn't be happier having a community partner like them! Thank you to the entire HBS family!!
A Home for Father Christmas - Lauren D
Thank you Hyman Bros. Subaru for choosing Richmond Animal League for your Share the Love initiative again, granting RAL a lifesaving gift of $17,856. With your support in 2020, 1,329 homeless pets were transferred into Richmond Animal League’s care and 1,376 pets were adopted out into loving homes that same year. We are beyond thankful to Hyman Brothers Subaru for their continued love and support.Most recently in 2021, Hyman Bros. Subaru sponsored an adoption event, allowing RAL to lower adoption fees to $10 from October 28 – October 31. During this time, 30 homeless pets found the families they had been waiting for. One of the pets adopted was a senior cat named Father Christmas. Father Christmas came to RAL about 8 months prior and arrived with a matted coat and stomatitis, a severe form of oral inflammation. Father Christmas’ case was so bad that he wasn’t eating due to pain (resulting in weight loss) and was also unable to groom himself, thus causing his matted fur. With support from amazing groups like Hyman Bros. Subaru, Father Christmas was able to receive medical care, a personalized treatment plan, and the time he needed to transform into the loving, affectionate cat he was always meant to be. Father Christmas was officially adopted during the Subaru adoption event on October 30th, 2021.Thank you Hyman Bros. Subaru on behalf of Father Christmas and the countless pets just like him who receive second chances each and every day because of YOU!
